Contact A Midlands Smile CentreFields in bold are required.
If you thought we provided the best dental service or if you don't believe our dental service was as good as we promised, we want to know. Please use our feedback form to tell us how you thought we performed at your last visit. We use all feedback to improve our training program, refine our services and address issues within the team. All your feedback is valued and is read by the senior management team. Leave Feedback
If you have any complaint or concern about the care of service you have received from any MSC practice, please let us know, we welcome your feedback and appreciate you taking the time out to offer it. We operate an informal, confidential complaints procedure, which we hope will resolve any problems quickly and efficiently.
Once received your complaint/concern will be acknowledged within 3 working days, then an investigation will take place, you might be invited in for a chat so that more facts can be gathered, then a full response will be provided within a further 10 working days, however sometimes, more time is required, and if this is the case you will be kept updated at every stage.
Written complaints should be addressed to the complaints officer:
Mrs M Burns
476 Bristol Road
Tel 0121 472 8844
Make a complaint
NB. If you are an NHS patient, this procedure does not affect your right to make representations to the Local Primary Care Trust.
On Public Holidays the practice listed below can be contacted for emergency dental care.
Both new and existing patients are able to make use of this extended service.
|Date||Holiday||Practice||Opening times||Contact Number|
|07/05/18||Early May bank holiday||Sheldon||10am - 1pm||0121 743 55160121 743 5516|
|28/05/18||Spring bank holiday||Handsworth Wood||10am - 5pm||0121 554 04740121 554 0474|
|27/08/18||Summer bank holiday||West Heath||10am - 1pm||0121 476 09760121 476 0976|
|24/12/18||Christmas Eve||All Sites||10am - 5pm||0121 414 15510121 414 1551|
|25/12/18||Christmas Day||Selly Oak||10am - 5pm||0121 414 15510121 414 1551|
|26/12/18||Boxing Day||Selly Oak||10am - 5pm||0121 414 15510121 414 1551|
|31/12/18||New Year's Eve||All Sites||10am - 5pm||0121 414 15510121 414 1551|
|01/01/19||New Year's Day||Selly Oak||10am - 5pm||0121 414 15510121 414 1551|
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